Shipping & Return
1 . About shipping - What are the free shipping thresholds and how long does it take to receive my orders?
We aim to process your order within 3 working days. You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Please first check your Spam or Junk mail inbox if you do not hear back from us after 3 working days.
Shipping time varies from destinations. In most cases, your order should arrive in the destination country between 5-8 working days (exclude custom clearance time) once they leave our warehouse.
The free shipping threshold is A$300 for all orders ( including Australian and international orders ). For orders under A$300, a flat fee of A$35 will be charged for shipping ( EMS)
**GST / Tax -
- Australian orders : GST is charged at check out for all Australian orders.
- All others : We do not charge GST when the delivery address is outside of Australia. However, you might be liable to pay GST, custom tax or other fees to authorities of your selected destination countries.
2. Packaging and Gift-Wrapping Option
We ship our products to you with minimal packaging. However, a gift-wrapping option is also available. Simply select this option at check-out. (Note : The gift-wrap option is chargeable )
3. About refund - Refund policy
For reasons of health and hygiene, we are unable to exchange or refund the following products: Underwear/lingerie, unless
Still have more questions? Contact us.