FAQs

1. About washing silk - How to wash silk products ?

We recommend hand washing silk lingerie in cold water with mild detergent ( Silicone-free shampoo, body wash gel etc ). You must separate clothes to wash if they are not same colours and never soak them in water.

Points to remember when washing silk: 

  • Always use cold water
  • Always wash your clothes in separate colours
  • Always be gentle
  • Do not soak in water
  • Air dry is the best and avoid direct sunlight

2. About shipping - What are the free shipping thresholds and how long does it take to receive my orders?

 *  Domestic shipping ( Australia )

1. The free shipping threshold for domestic shipping is A$150.  We process your order within 5 working days, plus shipping time.

3.  For delivery within Australia , you order will be shipped from our warehouse in Australia. However, we may also post your orders from outside of Australia due to inventory. In such case, no extra shipping costs will be charged.   

* International shipping

1. The free shipping threshold for international shoppers is A$300 ( EMS ), and we process your order within 5 working days, plus shipping time.

2.  Note that during peak shopping seasons, eg : Black Friday Sale, X'mas and so on, delivery time may take longer than expected due to high volume of shipping orders and holidays.

3.  GST / Tax - We do not charge GST when the delivery address is outside of Australia. However, you might be liable to pay GST, custom tax or other fees to authorities of your selected destination countries. 

3. Packaging and Gift-Wrapping Option

We ship our products to you with minimal packaging. However, a gift-wrapping option is also available. Simply select this option at check-out. (Note : The gift-wrap option is chargeable )

4. About refund - Refund policy

    For reasons of health and hygiene, we are unable to exchange or refund the following products:  Underwear/lingerie, unless they are faulty.

    Click here to read our refund policy or to start a return 

     

    Still have more questions? Contact us.