FAQs

1. About washing silk - How to wash silk products ?

We recommend you hand wash silk lingerie in cold water with mild detergent. However, machine wash silk products is possible (although not recommended)  as long as you use a lingerie laundry mesh wash bag and set the washing machine to a  gentle, cold-water cycle. You must separate clothes to wash if they are not same colours and use mild detergents only.

Points to remember when washing silk: 

  • Always use cold water
  • Always wash your clothes in separate colours
  • Always be gentle

2. About shipping - What are the free shipping thresholds and how long does it take to receive my orders?

 * Domestic shipping ( Australia )

For orders over A$99, we provide free shipping using Australia Post Standard Shipping Parcel Service. Your orders will be processed within 3 working days and you should receive your orders within 7-14 working days. If we are experiencing any delay in processing your orders, we will advise you with the estimated time within 2 working days.

 * International shipping

The free shipping threshold for international shoppers is A$300 ( Standard Shipping Parcel Service by Australia Post ). If your orders do not meet the threshold, you can select the types of shipping service upon checking out. We process your orders within 3 working days and in most cases you would receive your orders in about 2 weeks ( depends on how far away you are from Australia ) . If we are experiencing any delay in processing your orders, we will advise you with the estimated time within 2 working days.

Note that during peak shopping seasons, eg : Black Friday Sale, X'mas and so on, delivery time may take longer than expected due to high volume of shipping orders and holidays.

We use Australia Post Standard Shipping Parcel Service for both domestic and international orders. The packaging is also very discreet. 

3. About refund - Refund policy

    For reasons of health and hygiene, we are unable to exchange or refund the following products:  Underwear/lingerie, unless they are faulty.

    Click here to read our refund policy or to start a return 

     

    Still have more questions? Contact us.