1. About washing silk - How to wash silk products
We recommend you hand wash silk lingerie in cold water with mild detergent. However, machine wash silk products is possible (although not recommended) as long as you use a lingerie laundry mesh wash bag and set the washing machine to a gentle, cold-water cycle. You must separate clothes to wash if they are not same colours and use mild detergents only.
Points to remember when washing silk:
- Always use cold water
- Always wash your clothes in separate
- Always be gentle
2. About shipping - What are the free shipping thresholds and how long does it take to receive my orders?
* Domestic shipping
For orders over A$150, we provide free shipping using Australia Post Standard Shipping Parcel Service or EMS. Your orders will be processed within 3 working days and you should receive your orders within 7-14 working days. If we are experiencing any delay in processing your orders, we will advise you with the estimated time within 2 working days. Kindly note that we may post your orders outside of Australia due to inventory. However, no extra shipping charge will be born to you other than what you already paid.
* International shipping
The free shipping threshold for international shoppers is A$450
Note that during peak shopping seasons,
3. Packaging and Gift-Wrapping Option
We ship our products to you with minimal packaging. However, a gift-wrapping option is also available. Simply select the product “Gift-Wrap with one Lingerie Travel Bag (1001) “with your purchase, and we will package them beautifully for you. (Note : The gift-wrap option is chargeable )
4. About refund - Refund policy
For reasons of health and hygiene, we are unable to exchange or refund the following products: Underwear/lingerie, unless
Click here to read our refund policy or to start a return
Still have more questions? Contact us.