FAQs

1. About washing silk - How to wash silk products ?

We recommend you hand wash silk lingerie in cold water with mild detergent. However, machine wash silk products is possible (although not recommended)  as long as you use a lingerie laundry mesh wash bag and set the washing machine to a  gentle, cold-water cycle. You must separate clothes to wash if they are not same colours and use mild detergents only.

Points to remember when washing silk: 

  • Always use cold water
  • Always wash your clothes in separate colours
  • Always be gentle

2. About shipping - What are the free shipping thresholds and how long does it take to receive my orders?

 * Domestic shipping ( Australia )

For orders over A$150, we provide free shipping using Australia Post Standard Shipping Parcel Service or EMS. Your orders will be processed within 3 working days and you should receive your orders within 7-14 working days. If we are experiencing any delay in processing your orders, we will advise you with the estimated time within 2 working days.

 * International shipping

The free shipping threshold for international shoppers is A$450 ( EMS ). If your orders do not meet the threshold, you can select the types of shipping service upon checking out. We process your orders within 3 working days and in most cases you would receive your orders in about 2 weeks . If we are experiencing any delay in processing your orders, we will advise you with the estimated time within 2 working days.

Note that during peak shopping seasons, eg : Black Friday Sale, X'mas and so on, delivery time may take longer than expected due to high volume of shipping orders and holidays.

 

3. About refund - Refund policy

    For reasons of health and hygiene, we are unable to exchange or refund the following products:  Underwear/lingerie, unless they are faulty.

    Click here to read our refund policy or to start a return 

     

    Still have more questions? Contact us.